Cancellation Policy

Any cancellation made within 24hrs of departure incurs 100% cancellation fee.Bookings cancelled between 24-48hrs incur 50% cancellation fee.
Any cancellation made with more than 48hrs notice incurs 0% fee.

One month prior to your booking date we will send you a link to our secure payment facility where you will be asked to enter your credit card details for payment of your Ecotrax booking. Once payment is received you will be emailed your final Confirmation Ticket along with a waiver form.  

You will be required to present both to check in at Ecotrax.  Please ensure waiver has been read and signed prior to arrival.

Refund Policy

Full refund will be given for any cancellations where Ecotrax is notified at least 48 hours prior to their tour booking check in time..                                   50% refund will be given for any cancellation where Ecotrax is notified between 24-48 hours prior to tour booking check in time.                                   No refund will be provided to cancellations within 24 hours of tour booking check in time, this includes  a drop in guest numbers.                               Full refund will be given if your booking is cancelled by Ecotrax due to bad weather and Ecotrax is not able to provide another available booking date within your time frame.
All valid refunds will be actioned within 5 days of booking date.